Privacy Policy

If you wish to contact us about this Privacy Policy or raise concerns regarding our handling of your personal information, please contact James Brown at jbrown@feelgoodphysioco.com.au.

This Privacy Policy governs our use of personal information. We may refer you to third parties or use third party solutions while providing our services to you. These third parties have their own Privacy Policies that set out how they manage personal information.

We may update this Privacy Policy from time to time. The most up to date version of this Privacy Policy will be available at www.feelgoodphysioco.com.au/privacy-policy.

We collect personal information (including health information) about you to provide our services to you. When you engage with us, we collect personal information such as:

• Information identifying you (your full name, date of birth, phone number and email)
• Payment information (such as payment details, health insurance provider information, and Medicare or other Government healthcare information including Department of Veterans' Affairs benefits entitlements or National Disability Insurance Scheme entitlements)
• Information about your health (including your general health, any medical conditions you may have, medications you take, information about why you are seeking treatment, treatment plans, records about treatment, medical test results, and related information)
• General information (including information about your personal circumstances)

We may collect additional information from you in certain circumstances where you consent to its collection.

You have a right to use a pseudonym when dealing with us, but this may limit our ability to provide our services to you.

We collect personal information directly from you (either directly in person, over the phone, or through our website). In some circumstances we might receive personal information about you from:

• Medical or other professionals that refer you to us
• Your family or people you trust to provide us with your information
• Government bodies or insurers
• Our service providers (such as payment providers)
• Social media and marketing platforms (for example, if you engage with our social media accounts)

We primarily use personal information to provide our services to you, including the provision of physiotherapy, rehabilitation, and performance coaching services (including online programs such as The Comeback Code). We may also use personal information to:

• Prepare reports for medical and other professionals on your behalf
• Undertake quality assurance assessments of our services
• Undertake administrative tasks associated with our services
• Market our services to you where you have consented to receive such communications

We will only disclose your personal information to third parties with your express consent, where required by law, or as part of a scope of services. Specifically, we will only provide your personal information to third parties where:

• You have provided us with express written consent
• Disclosure to identified third parties is an agreed part of our scope of services with you
• It is required to provide our services to you (such as providing personal information to our payment services providers, health insurers and government entities)

We can provide your personal information to third parties if you direct us to do so in writing. We may require you to verify your identity before acting on such a request.

We use third parties to assist in providing our services to you. This includes third party services that:

• Manage your bookings with us
• Enable you to make payments and facilitate interactions with your health insurance
• Assist in keeping records of your treatment and prescribing treatment programs
• Enable our marketing activities and email communications
• Support our administrative activities

In some cases these service providers hold your personal information on our behalf.

We will always take steps to protect the personal information we hold about you. This includes securing any physical or electronic records against unauthorised access, modification, or disclosure.

We do not disclose your personal information to overseas entities unless you direct us to, but we may store personal information on services located overseas.

We will hold your personal information for as long as that information is reasonably required and as long as is required by law.

You have a right to access copies of personal information we hold about you. To make a request, please contact us with as much detail as possible about the information you would like to access. We will require you to verify your identity before providing this information. If you are eligible to access personal information, we will provide access within a reasonable timeframe. We may charge reasonable fees to comply with an access request.

If you believe personal information we hold about you is inaccurate or out of date, please advise us in writing. We will assess your request for amendments and advise you of any outcome within a reasonable period of time.

If you have concerns about how we have handled personal information, please contact us in the first instance at jbrown@feelgoodphysioco.com.au. We will endeavour to respond to your complaint as soon as possible.

If you are not satisfied with how we have managed your concerns, you are entitled to contact the Office of the Australian Information Commissioner. Further information is available at www.oaic.gov.au.